AK
ADELAIDE K
1 reviews | Active since Oct 2023
24 Nov 2023, 12:29
STRESSFUL BY FUNERAL POLICY
second complain to two mountain burial, they apologized & promised to contact me after 10days, even today no one call me or inform me why fair they are with my claim. I am disappointed with the way the treat us. is all most two months after my claim.
Helpful (0)
Replies (3)0
Replies (3)
Two Mountains's replyOfficial
27 Nov 2023, 11:24 Good day Adelaide Kganyago,
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused.
The matter is receiving attention. You will hear from us within 7 to 10 working days.
Kind Regards,
Complaints Team
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused.
The matter is receiving attention. You will hear from us within 7 to 10 working days.
Kind Regards,
Complaints Team
Two Mountains's reply27 Nov 2023, 11:24
Official
Good day Adelaide Kganyago,
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused.
The matter is receiving attention. You will hear from us within 7 to 10 working days.
Kind Regards,
Complaints Team
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused.
The matter is receiving attention. You will hear from us within 7 to 10 working days.
Kind Regards,
Complaints Team
AK
ADELAIDE K's updateReviewer Update
27 Nov 2023, 11:48Two mountain 10days is already passed, please dont just respond on the hellopeter to make yourself be the better person, you need to action this matter, since October, i am still waiting for my claim & sad part you company deduct already for 2 month after my grandmothers s funeral. but i didnt get any from you. when we call your Polokwane branch, they advised client to call head office, your head office customer servicec, they keep on saying Ms Kganyago "we apologize about the delay", i need action please?
AK
ADELAIDE K's update27 Nov 2023, 11:48
Reviewer Update
Two mountain 10days is already passed, please dont just respond on the hellopeter to make yourself be the better person, you need to action this matter, since October, i am still waiting for my claim & sad part you company deduct already for 2 month after my grandmothers s funeral. but i didnt get any from you. when we call your Polokwane branch, they advised client to call head office, your head office customer servicec, they keep on saying Ms Kganyago "we apologize about the delay", i need action please?
Two Mountains's replyOfficial
27 Nov 2023, 12:18Thank you for the response. The matter is receiving attention.
Kind Regards,
Complaints Team
Kind Regards,
Complaints Team
Two Mountains's reply27 Nov 2023, 12:18
Official
Thank you for the response. The matter is receiving attention.
Kind Regards,
Complaints Team
Kind Regards,
Complaints Team