AK
ADELAIDE K

1 reviews | Active since Oct 2023

28 Nov 2023, 11:17

STREESFUL FUNERAL COVER

I Called the again today. first customer services dropped me on the phone while we still taking & second one promised to cc me on the email that, he will be righting to finance department to speed up my claim, as they don't have direct line to communicate with them. you send WhatsApp no one respond. they are not helpfully & they don't care about your lost ones.

0
Replies (4)
Two Mountains
Two Mountains's reply28 Nov 2023, 14:05
Official
Good day Adelaide  Kganyago,

Thank you for reaching out to us. We sincerely apologize for the inconvenience caused. You will hear from us within 7 to 10 working days.

Kind Regards,
Complaints Team


Best regards,

AK
ADELAIDE K's update28 Nov 2023, 14:11
Reviewer Update
I DONT WANT TO HEAR FROM YOU SAYING WITHIN "7 TO 10DAYS" THAT IS YOUR SONG, I NEED MY CLAIM. IS ALMOST 2 MONTHS
AK
ADELAIDE K's update28 Nov 2023, 14:14
Reviewer Update
THIS IS MY LAST WORDS ON HELLOPETER, I WILL CALL X REPO FROM MOJA LOVE TO HELP ME. I AM TIRED WITH THIS SONG " WITHIN 7TO 10 DAYS
YOU WILL HEAR FROM US. AFTER 10DAYS NOTHING.
Two Mountains
Two Mountains's reply01 Dec 2023, 10:31
Official
Good day Adelaide Kganyago

We sincerely apologize for the inconvenience caused. The matter is receiving attention.

Regards,
Complaints Team

Best regards,