mM
mamaregane M
1 reviews | Active since Mar 2019
21 Jan 2023, 11:57
So I want them to check all my payment for 3 months backwards from October till Dec 2022
I am not happy with Two Mountains policy and procedures ,for skipping date of policy payment for January 2023 they said my policy is lapsed and January is not yet over.December I have made payment and Nov 2022 and I am a cash payment today I received a message saying your policy is over and I have also received SMS for Dec 2022 for thanking me for honoring payment. So I just want to why the didn't contact me before they can take this action against me. They said I am going to be on waiting period for 6 months
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Two Mountains's replyOfficial
23 Jan 2023, 13:22Good day Mamaregane Mmahine
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused.
The matter is receiving attention. Our trained Customer Care consultant will give you a call.
Regards
Complaints Team
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused.
The matter is receiving attention. Our trained Customer Care consultant will give you a call.
Regards
Complaints Team
Two Mountains's reply23 Jan 2023, 13:22
Official
Good day Mamaregane Mmahine
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused.
The matter is receiving attention. Our trained Customer Care consultant will give you a call.
Regards
Complaints Team
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused.
The matter is receiving attention. Our trained Customer Care consultant will give you a call.
Regards
Complaints Team