So disappointed at Two Mountains

I'm not happy at all with their services,we logged a claim on the 17.05 2022,there was one document that was missing they called us on the 19.05.2022.we emailed it,no one said anything only to find out they never received it,emailed again on the 23.05.2022 then called to ask if they got it,these people don't even update me on the status of the claim,instead they ignore the call,coz I was even calling this lady on her cell phone.she wasn't answering both the cell and landline... I'm taking my business elsewhere to people who are trustworthy not this Two Mountains!!!!