Shameful Service

Worst Customer Experience.

I took out policies for my whole family with all the premiums coming out of my account. For some strange reason the premium for my mother stopped being debited from my account. Only to find out someone at Two Mountains made a mistake and cancelled the Direct Debit order. I have tried for months to sort this out with no help at all from the call centre agent's, no one took ownership and blamed someone else for the error. Now I have to start the waiting period all over again.

Completely disgusted