Refund my money

I cancelled a policy and requested a refund on the 3rd of January 2025, today is the 5th of March I still have not received my money. Every time I call and follow up I'm told finance will process it, your consultants are unprofessional and some of them rude. They drop calls . After two months of following up I still did not get the refund. Firstly your consultant ******* into taking a policy by lying that I will be getting a Shoprite voucher(I really did not see this one because I inserted my card on that machine without thinking that this could be a ****? You still took another debit order after I cancelled the policy. Please refund my R720