Processing Funerak Claims after burials.

These guys are processing claims after the loved ones are buried!. My brother made a claim after the passing of his mother -in law almost a month ago. Since then they keep telling us they are still processing the claim. Instead, last week as of today 's date , they sent a R100 airtime to my brother. For what? To call her(deceased Granny) to come back to her funeral again? The full amount claim was suppose to be R53 000.00 . The first part claim was suppose to be R13 300,00 to help prepare funeral arrangements. Instead, people had to donate from their own pocket to get the granny buried. No communication nothing. Just dodging calls ever since and when answering " they escalated the matter ". When I call them, their excuse is " I am not the beneficiary suppose to enquire about the claim. Fair enough! But when were they suppose to pay out a funeral claim then? We are into a very big ******** with this Two mountain ******! People should just be aware that Two mountain funerals processes a claim after the deceased has been buried. Please guys beware! Do not fall into this bogus funeral ****s. Get other funeral services that cares about the communities.