EE
Ernest E

1 reviews | Active since Jan 2022

14 Apr 2026, 17:36

Prioritise checking information on your Policies and Burial societies

Prioritise checking if the information on your burial societies and policies is still in order.I visited Two Mountains burial society to do my payments during december 2025 as well as confirming if everything was still in order.To my suprise they had increased their cover prices two times but many of us were not informed,my name list was also reduced/altered without my concern.I requested a print out in order to compare with my original documents at home.Again this month on the 8 April 2026 i proceeded to do my payments and checked if my list was corrected and compared with my original application.To this date staff members at the branch were unable to give direct explanation of why my cover was tempered with.So please everyone should normalize checking if their policies and funeral covers were still in order,it would be sad and unfair to require services in future to be told that you can not be assisted.

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Replies (1)
Two Mountains
Two Mountains's reply15 Apr 2026, 11:37
Official
Dear Ernest Mogotsi, 

We hereby acknowledge receipt of your complaint submitted to our department, TMU005541.  

Our team will review the details thoroughly and provide updates on the progress of your complaint in due course. Should you have additional information to submit, kindly forward it at your earliest convenience. 

Thank you for bringing this matter to our attention. 

Kind regards, 

Two mountains’ Complaints Department