JB
James B
1 reviews | Active since Jan 2026
16 Jan 2026, 11:55
Previous complain about Policy number TU206443 which ellapased before my payment due date
Good day Two Mountains
Is been 6 days now complained about my Policy number TU206443 that was elapsed due to your mistakes of mixing my payment dates and nothing happened as yet, instead I just received an sms that my policy number has been changed because I now have to wait for 6 months before I can claim.
I don't understand why are you too quick to do what benefits you instead of what benefits your customers.
My complain was simply. " My policy was elapsed yet my payment date was not due" what's so difficult to resolve this matter?
Glenda, ***
Helpful (0)
Replies (4)0
Replies (4)
Two Mountains's replyOfficial
16 Jan 2026, 15:00 Dear James Baloyi,
Thank you for bringing this matter to our attention.
Please note that a consultant from our Complaints Team is currently attending to your complaint. The outcome of the investigation will be communicated to you by close of business on Monday, 19 January 2025.
Kind regards,
Two Mountains Complaints Department
Two Mountains Complaints Department
Two Mountains's reply16 Jan 2026, 15:00
Official
Dear James Baloyi,
Thank you for bringing this matter to our attention.
Please note that a consultant from our Complaints Team is currently attending to your complaint. The outcome of the investigation will be communicated to you by close of business on Monday, 19 January 2025.
Kind regards,
Two Mountains Complaints Department
Two Mountains Complaints Department
JB
James B's updateReviewer Update
20 Jan 2026, 14:06Good day Two Mountains,
Today is the 20th and still waiting for the outcome of your so called investigation
Today is the 20th and still waiting for the outcome of your so called investigation
JB
James B's update20 Jan 2026, 14:06
Reviewer Update
Good day Two Mountains,
Today is the 20th and still waiting for the outcome of your so called investigation
Today is the 20th and still waiting for the outcome of your so called investigation
Two Mountains's replyOfficial
21 Jan 2026, 16:03Good day,
Thank you for bringing this matter to our attention.
We would like to advise that we have been attempting to contact you to discuss your complaint and assist further. Unfortunately, our calls have gone unanswered as the phone rings without response.
Please feel free to contact us at your earliest convenience, or alternatively, provide a suitable time for us to reach you so that we may resolve this matter as soon as possible.
We look forward to hearing from you.
Regards,
Two Mountains Complaints Department
Regards,
Two Mountains Complaints Department
Two Mountains's reply21 Jan 2026, 16:03
Official
Good day,
Thank you for bringing this matter to our attention.
We would like to advise that we have been attempting to contact you to discuss your complaint and assist further. Unfortunately, our calls have gone unanswered as the phone rings without response.
Please feel free to contact us at your earliest convenience, or alternatively, provide a suitable time for us to reach you so that we may resolve this matter as soon as possible.
We look forward to hearing from you.
Regards,
Two Mountains Complaints Department
Regards,
Two Mountains Complaints Department
Two Mountains's replyOfficial
22 Jan 2026, 13:13Dear Glenda Tsandeni,
We are pleased to inform you that your complaint, TMU004902, has been fully reviewed and resolved. Detailed feedback and actions taken have been communicated to you.
Should you require any further clarification or assistance, please do not hesitate to contact the Complaints Department.
Thank you for giving us the opportunity to address this matter.
Kind regards,
Two Mountains Complaints Department
Two Mountains's reply22 Jan 2026, 13:13
Official
Dear Glenda Tsandeni,
We are pleased to inform you that your complaint, TMU004902, has been fully reviewed and resolved. Detailed feedback and actions taken have been communicated to you.
Should you require any further clarification or assistance, please do not hesitate to contact the Complaints Department.
Thank you for giving us the opportunity to address this matter.
Kind regards,
Two Mountains Complaints Department