dS
daphney S
1 reviews | Active since Aug 2012
31 Aug 2026, 09:14
POOR SERVICE
I don't understand how you people operate and i am tired of these games you're playing with me and it's about time i lodge a complain with ombudsman. You claimed i owed, i send you proof of payment and the requested bank statement, instead of coming back to me with feedback since my matter is being investigated, this morning i receive an sms that my policy has lapsed i need to rejoin with 6 months waiting period. How did my policy lapse while my matter is still undergoing investigation? How possible is it that i let my own policy lapse while the otyer policy I'm paying for my parents is up to date? Make it make sense.
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Replies (3)0
Replies (3)
Two Mountains's replyOfficial
31 Aug 2026, 09:32Dear Daphney Serumula ,
Following our initial review of your complaint, TMU005537, the matter has been escalated to the appropriate department for further investigation.
We are committed to ensuring your concerns are addressed thoroughly and fairly. You will be provided with a detailed response upon completion of the review.
Thank you for your patience and understanding.
Kind regards,
Complaints Department
Following our initial review of your complaint, TMU005537, the matter has been escalated to the appropriate department for further investigation.
We are committed to ensuring your concerns are addressed thoroughly and fairly. You will be provided with a detailed response upon completion of the review.
Thank you for your patience and understanding.
Kind regards,
Complaints Department
Two Mountains's reply31 Aug 2026, 09:32
Official
Dear Daphney Serumula ,
Following our initial review of your complaint, TMU005537, the matter has been escalated to the appropriate department for further investigation.
We are committed to ensuring your concerns are addressed thoroughly and fairly. You will be provided with a detailed response upon completion of the review.
Thank you for your patience and understanding.
Kind regards,
Complaints Department
Following our initial review of your complaint, TMU005537, the matter has been escalated to the appropriate department for further investigation.
We are committed to ensuring your concerns are addressed thoroughly and fairly. You will be provided with a detailed response upon completion of the review.
Thank you for your patience and understanding.
Kind regards,
Complaints Department
dS
daphney S's updateReviewer Update
31 Aug 2026, 12:09Did just put my policy number Publicly? Ia that not supposed to be protected as it's relates to my personal information?
dS
daphney S's update31 Aug 2026, 12:09
Reviewer Update
Did just put my policy number Publicly? Ia that not supposed to be protected as it's relates to my personal information?
Two Mountains's replyOfficial
01 Sept 2026, 10:51Dear Daphney Serumula,
Please note that the number referenced is your complaint reference number (TMU005537) and not your policy number.
Kind regards,
Complaints Department
Please note that the number referenced is your complaint reference number (TMU005537) and not your policy number.
Kind regards,
Complaints Department
Two Mountains's reply01 Sept 2026, 10:51
Official
Dear Daphney Serumula,
Please note that the number referenced is your complaint reference number (TMU005537) and not your policy number.
Kind regards,
Complaints Department
Please note that the number referenced is your complaint reference number (TMU005537) and not your policy number.
Kind regards,
Complaints Department