AM
Alice M
1 reviews | Active since Aug 2025
30 Apr 2026, 13:12
Poor customer service
I have been contacting customer service the whole day. A person who picked up my call was very very rude and he transferred me to customer service after being on the line for 10 minutes, when I thought I'm through to a consultant, then the consultant cuts the call on me. I'm so disappointed 😞.
Helpful (0)
Replies (1)0
Replies (1)
Two Mountains's replyOfficial
30 Apr 2026, 20:06Dear Alice Masipa,
We hereby acknowledge receipt of your complaint submitted to our department, TMU005634.
Our team will review the details thoroughly and provide updates on the progress of your complaint in due course. Should you have additional information to submit, kindly forward it at your earliest convenience.
Thank you for bringing this matter to our attention.
Kind regards,
Two mountains’ Complaints Department
We hereby acknowledge receipt of your complaint submitted to our department, TMU005634.
Our team will review the details thoroughly and provide updates on the progress of your complaint in due course. Should you have additional information to submit, kindly forward it at your earliest convenience.
Thank you for bringing this matter to our attention.
Kind regards,
Two mountains’ Complaints Department
Two Mountains's reply30 Apr 2026, 20:06
Official
Dear Alice Masipa,
We hereby acknowledge receipt of your complaint submitted to our department, TMU005634.
Our team will review the details thoroughly and provide updates on the progress of your complaint in due course. Should you have additional information to submit, kindly forward it at your earliest convenience.
Thank you for bringing this matter to our attention.
Kind regards,
Two mountains’ Complaints Department
We hereby acknowledge receipt of your complaint submitted to our department, TMU005634.
Our team will review the details thoroughly and provide updates on the progress of your complaint in due course. Should you have additional information to submit, kindly forward it at your earliest convenience.
Thank you for bringing this matter to our attention.
Kind regards,
Two mountains’ Complaints Department