FD
FAWAAZ D
1 reviews | Active since Dec 2025
29 Dec 2025, 14:46
Poor customer care and support
I have been trying to get a hold of anyone from two mountains regarding my policy and yet no contact back ive tried every form on contact. The customer service and support is atrocious. I have been charged for months without me even knowing i signed up for this and been trying to cancel since july it is now december 2025 going into the new year and have been charged twice this month cause i keep disputing the debit orders with my bank. Every time i try to call or email or send complaints ive been getting no response. My policy number is TU389629. Someone urgently needs to fix this.
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Replies (2)
Two Mountains's replyOfficial
30 Dec 2025, 09:46Dear Mr F Daniels,
Thank you for bringing your concerns to our attention. We acknowledge receipt of your complaint and appreciate the opportunity to address the matter.
A member of our Complaints Team will be in contact with you directly to assist further and work toward a resolution.
Kind regards,
Two Mountains Complaints Department
Thank you for bringing your concerns to our attention. We acknowledge receipt of your complaint and appreciate the opportunity to address the matter.
A member of our Complaints Team will be in contact with you directly to assist further and work toward a resolution.
Kind regards,
Two Mountains Complaints Department
Two Mountains's reply30 Dec 2025, 09:46
Official
Dear Mr F Daniels,
Thank you for bringing your concerns to our attention. We acknowledge receipt of your complaint and appreciate the opportunity to address the matter.
A member of our Complaints Team will be in contact with you directly to assist further and work toward a resolution.
Kind regards,
Two Mountains Complaints Department
Thank you for bringing your concerns to our attention. We acknowledge receipt of your complaint and appreciate the opportunity to address the matter.
A member of our Complaints Team will be in contact with you directly to assist further and work toward a resolution.
Kind regards,
Two Mountains Complaints Department
Two Mountains's replyOfficial
23 Jan 2026, 11:38 Dear Fawaaz Daniels,
We are pleased to inform you that your complaint, TMU004852, has been fully reviewed and resolved. Detailed feedback and actions taken have been communicated to you.
Should you require any further clarification or assistance, please do not hesitate to contact the Complaints Department.
Thank you for giving us the opportunity to address this matter.
Kind regards,
Two Mountains Complaints Department
We are pleased to inform you that your complaint, TMU004852, has been fully reviewed and resolved. Detailed feedback and actions taken have been communicated to you.
Should you require any further clarification or assistance, please do not hesitate to contact the Complaints Department.
Thank you for giving us the opportunity to address this matter.
Kind regards,
Two Mountains Complaints Department
Two Mountains's reply23 Jan 2026, 11:38
Official
Dear Fawaaz Daniels,
We are pleased to inform you that your complaint, TMU004852, has been fully reviewed and resolved. Detailed feedback and actions taken have been communicated to you.
Should you require any further clarification or assistance, please do not hesitate to contact the Complaints Department.
Thank you for giving us the opportunity to address this matter.
Kind regards,
Two Mountains Complaints Department
We are pleased to inform you that your complaint, TMU004852, has been fully reviewed and resolved. Detailed feedback and actions taken have been communicated to you.
Should you require any further clarification or assistance, please do not hesitate to contact the Complaints Department.
Thank you for giving us the opportunity to address this matter.
Kind regards,
Two Mountains Complaints Department