Policy Payout

Good Day,

We were supposed to be paid out our claim on the 19th of August 2022, and today is the 5th of September 2022.

They promised a 48 hour payout, its 2 weeks later!

We had to borrow money to bury my Uncle, we in debt to people now and its 2 weeks later !

The next step from here is legal action as this is unacceptable, we have contacted the Ombudsman as this is very unprofessional. We pay our premiums on time every month as we have a contractional agreement and Two Mountains hasn't been able to hold up their end.

What is worse as well is that the customer service is also below par, before you even speak to a call center agent you will be on hold for 20 minutes+. When you eventually get through, There is no urgency and they cant communicate to clients. One agent told me " Two Mountains has a back log as its peak season " , That's not my problem because its Two Mountains problem.

This is unacceptable and after all this, I would not recommend Two Mountains to anyone and will be terminating all my family members policy's which they have with Two Mountains

Policy Number : TU 137394