Policy numbers TU229385 & TU229387

I requested cancellation with you guys on the 15th of May and to date I haven’t received confirmation of cancellation. I have spoken to a Florence from Retentions, promising to send me my cancellation letters and proof of premiums payment for both policies, only after she’s spoken to my sister in law regarding the policy under her name, which by the way am the one who initiated to take it out and pay for it, but as per your terms and conditions, I couldn’t include her and her child under mine, so it had to be separate. Now I’m all good and well with your procedures. Problem is Florence ‘apparently’, was unable to get hold of my sister in law, this is as per your other retentions agent Victoria, who then promised me, they’ll try to call her again. However as per my sister in law, she never received any missed calls on both Tuesday 21 and Wednesday 22 May, promised dates.

I’m trying to figure out why retentions is trying to call Tshepiso and what are they trying to retain, since both of these policies are mine?? I was expecting to speak to cancellations department regarding this matter. I’m again asking if I can get assistance on cancellations of both my policies and to receive my cancellation letters and proof of premiums payments.