JB
James B
1 reviews | Active since Jan 2026
20 Jan 2026, 14:19
Policy number TU206443 - Complaint about my policy number which lapsed before due date.
Good day Two Mountains,
You promised to share the outcome of your investigation yesterday and today is the 20th still no email recieved.
I believe the outcome is that you did not do a mistake on my policy to be elapsed cause sure what matters to you is for people to just make payment and keep them waiting another 6 months. What you doing is a day light *******.
You can elapse my policy before my due day and claim that it wasn't a mistake and I have to get a new policy number and wait against for another 6 months.
You do not care about your costumers, you are just ******s.
Glenda ***
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Replies (2)
Two Mountains's replyOfficial
21 Jan 2026, 16:04 Good day,
Thank you for bringing this matter to our attention.
We would like to advise that we have been attempting to contact you to discuss your complaint and assist further. Unfortunately, our calls have gone unanswered as the phone rings without response.
Please feel free to contact us at your earliest convenience, or alternatively, provide a suitable time for us to reach you so that we may resolve this matter as soon as possible.
We look forward to hearing from you.
Regards,
Two Mountains Complaints Department
Regards,
Two Mountains Complaints Department
Two Mountains's reply21 Jan 2026, 16:04
Official
Good day,
Thank you for bringing this matter to our attention.
We would like to advise that we have been attempting to contact you to discuss your complaint and assist further. Unfortunately, our calls have gone unanswered as the phone rings without response.
Please feel free to contact us at your earliest convenience, or alternatively, provide a suitable time for us to reach you so that we may resolve this matter as soon as possible.
We look forward to hearing from you.
Regards,
Two Mountains Complaints Department
Regards,
Two Mountains Complaints Department
Two Mountains's replyOfficial
22 Jan 2026, 13:12Dear Glenda Tsandeni,
We are pleased to inform you that your complaint, TMU004902, has been fully reviewed and resolved. Detailed feedback and actions taken have been communicated to you.
Should you require any further clarification or assistance, please do not hesitate to contact the Complaints Department.
Thank you for giving us the opportunity to address this matter.
Kind regards,
Two Mountains Complaints Department
Two Mountains's reply22 Jan 2026, 13:12
Official
Dear Glenda Tsandeni,
We are pleased to inform you that your complaint, TMU004902, has been fully reviewed and resolved. Detailed feedback and actions taken have been communicated to you.
Should you require any further clarification or assistance, please do not hesitate to contact the Complaints Department.
Thank you for giving us the opportunity to address this matter.
Kind regards,
Two Mountains Complaints Department