JB
James B
1 reviews | Active since Jan 2026
09 Jan 2026, 08:36
Policy number TU206443 - Complaint about my policy number which lapsed before due date.
Good day
Please note that when I've joined your Burial societ,we had an agreement that I'll only be able to pay during sassa dates( children's grant) however yesterday (07/01/2026) i got an sms stating that my policy TU206443 lapsed. Sassa date is 08/1/2026 but my policy lapsed yesterday(07/01/2026) I don't understand how come my policy lapsed a day before sassa (childrens grant)because my due is on the sassa (childrens grant)08/01/2026
Kind regards Glenda Tsandeni ***
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Replies (4)
Two Mountains's replyOfficial
09 Jan 2026, 08:54Dear James Baloyi,
Thank you for bringing your concerns to our attention. A member of our Complaints Team will contact you directly to provide the appropriate assistance and guidance regarding the matter raised in your post. If you require any further support or clarification in the meantime, please do not hesitate to reach out.
Thank you for your patience.
Kind regards,
Two Mountains Complaints Department
Two Mountains's reply09 Jan 2026, 08:54
Official
Dear James Baloyi,
Thank you for bringing your concerns to our attention. A member of our Complaints Team will contact you directly to provide the appropriate assistance and guidance regarding the matter raised in your post. If you require any further support or clarification in the meantime, please do not hesitate to reach out.
Thank you for your patience.
Kind regards,
Two Mountains Complaints Department
JB
James B's updateReviewer Update
16 Jan 2026, 09:13Good day Two Mountains
Is been 6 days now complained about my Policy which was elapsed due to your mistakes of mixing my payment dates and nothing happened as yet, instead I just received an sms that my policy number has been changed because I now have to wait for 6 months before I can claim.
I don't understand why are you too quick to do what benefits you instead of what benefits your customers.
My complain was simply. " My policy was elapsed yet my payment date was not due"
what's so difficult to resolve this matter?
JB
James B's update16 Jan 2026, 09:13
Reviewer Update
Good day Two Mountains
Is been 6 days now complained about my Policy which was elapsed due to your mistakes of mixing my payment dates and nothing happened as yet, instead I just received an sms that my policy number has been changed because I now have to wait for 6 months before I can claim.
I don't understand why are you too quick to do what benefits you instead of what benefits your customers.
My complain was simply. " My policy was elapsed yet my payment date was not due"
what's so difficult to resolve this matter?
Two Mountains's replyOfficial
16 Jan 2026, 15:00 Dear James Baloyi,
Thank you for bringing this matter to our attention.
Please note that a consultant from our Complaints Team is currently attending to your complaint. The outcome of the investigation will be communicated to you by close of business on Monday, 19 January 2025.
Kind regards,
Two Mountains Complaints Department
Two Mountains Complaints Department
Two Mountains's reply16 Jan 2026, 15:00
Official
Dear James Baloyi,
Thank you for bringing this matter to our attention.
Please note that a consultant from our Complaints Team is currently attending to your complaint. The outcome of the investigation will be communicated to you by close of business on Monday, 19 January 2025.
Kind regards,
Two Mountains Complaints Department
Two Mountains Complaints Department
Two Mountains's replyOfficial
22 Jan 2026, 13:13Dear Glenda Tsandeni,
We are pleased to inform you that your complaint, TMU004902, has been fully reviewed and resolved. Detailed feedback and actions taken have been communicated to you.
Should you require any further clarification or assistance, please do not hesitate to contact the Complaints Department.
Thank you for giving us the opportunity to address this matter.
Kind regards,
Two Mountains Complaints Department
Two Mountains's reply22 Jan 2026, 13:13
Official
Dear Glenda Tsandeni,
We are pleased to inform you that your complaint, TMU004902, has been fully reviewed and resolved. Detailed feedback and actions taken have been communicated to you.
Should you require any further clarification or assistance, please do not hesitate to contact the Complaints Department.
Thank you for giving us the opportunity to address this matter.
Kind regards,
Two Mountains Complaints Department