1 reviews | Active since Feb 2021
Policy lapsed, 6 months waiting period app****
Policy TU415689 I opened 2 policies with them in August 2025 I paid on the day of opening the account and I have been paying I never missed a payment and they always debit on the 1st and end of every month not sure why is that but now they claim that my policy has lapsed how? I spoke to Karabo and sent her an emailed with proof of payment on the 7th of January 2026 and later an sms with an apology of an error in their side and that my policy is active. Today 13/01/2026 I am inundated with smses stating that my policy has restarted and I am on a 6 months waiting period how? my grandmother's policy is active without any issues but mine has lapsed how is that possible when both policies debit from my account? This is annoying and very unprofessional if you are unable to help us with our policies please refund me so that I can join another policy.
Thank you for bringing your concerns to our attention. We acknowledge receipt of your complaint and appreciate the opportunity to address the matter.
A member of our Complaints Team will be in contact with you directly to assist further and work toward a resolution.
Kind regards,
Two Mountains Complaints Department
Thank you for bringing your concerns to our attention. We acknowledge receipt of your complaint and appreciate the opportunity to address the matter.
A member of our Complaints Team will be in contact with you directly to assist further and work toward a resolution.
Kind regards,
Two Mountains Complaints Department