Policy claim not paying

I have had a policy with two mountain,I even decided to stay with them when we were told they are parting ways with Holland,and I did as they said and started a new policy of which they are the underwriters,last week I submitted a claim and I was told I will receive the funds within 48 hours,it’s two weeks later they are still telling me I will receive the claim in 48hrs,and I’m not getting any help from any department of two mountain,all I want to know is will they pay or not and I’m not getting any answers,I have never been so disappointed in my life,I trusted two mountain so much that I recruited all my colleagues and they joined,today the same person I am the 1 telling them how frustrating it is to have a policy with two mountain