Payment errors

Whoever responsible for eft's is not doing their job, we tired of sms saying we hv lapsed wn we pay all the time, next thing when u col deir call center we hv to go bk dig fr proof of payments to send dem, m tired of dz, fix ur mess ASAP, since hollard parted ways with dz company is ****. It's been 2 yes since m hvng dz problem, m thinking of leaving dem to join Royal