Non payment claim

Non payment claims

Since 28 march 2023 waiting for the payment they' ve send me sms on the 31 march 2023 letting me know that they have received my policy claim. Then on the 12 April 2023 I got another sms saying my claim was send to further assessment this will take 7 to 14 days.

Then when I'm going to their branch they told me that they have send the email to pay office,at the pay office they said my claim it's approved but we didn't get the payment even today.

Two mountains how can you do something like this to your clients,this is a bad service I ' ve never seen in my life.so guys how can I pay my funeral debit without my payment.this is unfair I'm in debits because I trusted your insurance over other insurances but now I'm very disappointed and angry with you because I tried to be patient enough