JJ
Juaneta J

1 reviews | Active since May 2022

18 Sept 2026, 12:06

My mother Margaret Antonie have not signed up for the above policy and the money gets deducted fr...

My mother Margaret Antonie have not signed up for the above policy and the money gets deducted from her Sassa grant payment, I need investigation on the above query and reimbur*****t. In February a gentleman was standing with promotion Infront of PEP stores in Mitchells Plain Cape Town asked for her *** and was told it's to get a free shopping voucher at Boxer Store, ShopRite and Pick n Pay ect...After months of seeing this deduction I then queried at Sassa about this, they confirmed it's not for them but indeed Two Mountain Funeral.

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Replies (2)
Two Mountains
Two Mountains's reply18 Sept 2026, 12:57
Official
Dear Juaneta Antonie,

We hereby acknowledge receipt of your complaint submitted to our department, TMU008191.

Our team will review the details thoroughly and provide updates on the progress of your complaint in due course. Should you have additional information to submit, kindly forward it at your earliest convenience.

Thank you for bringing this matter to our attention.

Kind regards,

Two mountains’ Complaints Department
Two Mountains
Two Mountains's reply23 Sept 2026, 09:09
Official

Dear Juaneta Antonie, 

We are pleased to inform you that your complaint, TMU008191, has been fully reviewed and resolved. Detailed feedback and actions taken have been communicated to you. 

Should you require any further clarification or assistance, please do not hesitate to contact the Complaints Department. 

Thank you for giving us the opportunity to address this matter. 

Kind regards, 

Two Mountains Complaints Department