Mrs Beverley Mbedzi

I joined Two Mountains in 2017 under Hollard then later split from Hollard and stand on its own. On the 27 February I rejoined ( continue) under the assistance of Nelly Nkosi, with a new policy number of TU147715 due to its service. The contribution was R240 but around June/July increased the contribution to R270.

One day I received a call from an urgent saying they are running a promotion since people had complained that the contribution is too high and they want to reduce by R10 to R260 and will also change the benefit coffin from standard to caskets. When I asked her about my cover she said it too high and they are complaining about it. I told her I am not interested and also write a mail to support my decision, but to my surprise my policy was changed. I tried reaching them telephonicaly with no luck, i also went to their branch in Marabastad for help. They sent my document to head office. On the 1 September 2023 i received a call from Mr Lebusa who then called me and I explained to him my problem. He said to me he will investigate and give clarify back to me. I also forwarded him the email that I have sent to head office and cc Nelly which state that I do not agree with any changes on my policy which i wrote the very same day I have received a call for the promotions.

On the 30 September 2023 I went to Marabastad for follow up and wa told Mr Lebusa is not answering his phone.

I am not happy about this situation and feels that they are doggie or avoiding me, I feel betrayed by this insurance as they have changed my cover from R13 375.00 to R3300 condolences per beneficiary without my concern, and while pretending to run a promotion. I have been a loyal member from 2017 till to date without a claim.

May you kindly intervene and help me so I can be treated fairly.