****MERS

My mom chose a debit order payment, however if a debit order date falls on a weekend your company does not debit, she then went to the branch in Risik street to make a payment and I called requesting for the debit order to re-instated however it was not done. In March she made 2 payments and she has been making payments however she was told both her policies have lapsed, how when you are still debiting money and she is still making payments. I have called your call centre and no one answers, my mom was given a number to call for Mr Boyce however he is also not ANSWERING. You guys are ****mers and are very unprofessional.