****mers

I joined Two Mountains in 2020 October and my first payment was at one of their offices,I was given the @Pay number to use when paying at Shoprite.

I payed at Shoprite using the @Pay number until 2022 May then decided to go to the bank to make a stop order because they gave me bank details.From June 2022 to date I was using the stop order right until I went to their office to enquire about something only to find out I am not on their system.

I asked what is going on because I have been paying them,then I was told that Two mountains had an underwriter which is Hollard and they separated with them 2021.Two Mountains didn’t communicate this important information with me,no call or anything.They said I was supposed to choose whether I’m leaving with Hollard or staying with them(Two mountains).I said how would I know this if I was not contacted and they saw that I kept making payments and kept quiet.

I even said to them Why did they choose to move me to Hollard without my knowledge and after moving me to Hollard Why didn’t they tell me to stop paying them(two mountains) and start paying Hollard because when I called Hollard ,they told me that they cancelled my policy because of non-payment and all this time the money was received by two mountains. Two mountains doesn’t have me on their system but they kept quiet receiving my money with ID as reference number. I asked them what if someone died,I was not going to be covered and it’s not my fault that my policy was cancelled,it was the incompetence on their side and greediness. Now I joined another funeral parlour which is giving me 6months waiting period which is sad.

I asked them for a refund after giving the pay@ from Shoprite and the stop order prove of payments,there is a lady I was communicating with on emails and telephonically who gave them the pay@ receipts but they don’t want to pay me the Shoprite payments I did,

They are telling me stories saying that their system changed and they cannot find other receipts,kindly assist me with a full refund from 2020 because their separation which caused the cancellation was not my fault and I deserve my money back.

We work hard for our money only to be ****med,I won’t allow you to take my money just like that,you a bunch of ******

Below people now Ignoring my emails *** *** *** *** *** Reason.Se*****twomountains.co.za