SL
Sekhaoleo L

1 reviews | Active since Mar 2023

27 Mar 2023, 13:56

***********, poor service (Two mountains)

Two Mountains is really a ****, I have since waited for my money for burial of my aunt who passed on in January. Everytime I visit their branch it's always stories.

How do you expect people to borrow money to burry their loved ones when they already have a policy with you? Two mountains does not take their clients serious, should have went with Hollard when their union came to an end 😡

My aunts kids have since waited for their grocery benefits from their two mountains policy and I have since Waitse for my payout from them too. What kind of ******* nonsense is this?

This is very heart breaking, two mountains people do not have hearts honestly. This can only be done by heartless people who care less about their clients and the funeral dignity. I am so angry I cannot even express myself enough. This company is acting like ******** for real.

0
Replies (2)
SL
Sekhaoleo L's update30 Mar 2023, 15:42
Reviewer Update
I have since recieved the below message from two mountains. Everytime I followup it Is said payment will be made the next day. "Dear Two Mountains Client
We apologies for the delay in the finalization of your claim, kindly note that your claim will be paid on the (15/03/2023)"
Two Mountains
Two Mountains's reply11 Apr 2023, 08:59
Official
Good day Sekhaoleo  L

Thank you for reaching out to us. We sincerely apologise for the inconvenience caused.
The matter is receiving attention. You will hear from us within 7 to 10 working days.

Kind Regards,
Complaints Team

Best regards,