KS
Khensani S

1 reviews | Active since May 2018

26 Jan 2023, 09:28

*********** and Unprofessional Service Provider

Two Mountains went and changed the agreement we had when taking out the policy with them. The premiums were increased by a whooping R400 more, from paying R240 to R640 without any engagement or anything. The explanation is not satisfactory. I personally feel that Two Mountains have no respect for their customers.

I lost my cousin on the 21st of December 2022, my mother has insured my cousin. till today she still has not received her pay out. Incompetency at it's very best. Pathetic.

0
Replies (1)
Two Mountains
Two Mountains's reply26 Jan 2023, 10:15
Official
Good day Khensani Shilote

Thank you for reaching out to us. We sincerely apologize for the inconvenience caused. The matter is receiving attention.

Regards
Complaints Team