I want my refund nothing else

called your office and when I gave them my ID number *** A619393 and they said they could not pick it up but I joint two mountain late in 2017 or in 2018 until 2021 December and I receive an SMS in January that my policy has lapsed, then I emailed Hollard asking why and I attached proof of evidence from Oct, Nov and December and this is what they said We can confirm that since Hollard took over the policy, no premium has been received, last payment was paid in September 2021 as below shows, that is the reason for the policy to be lapsed. "The attached proof of payment show that payments were made to a Two Mountains Standard Bank account and not Hollard bank account as a result those premium did not come to your policy." so please Two Mountain with all due respect can I please get my refund for all of the years that I was faithfully keeping to my end of the contract Two Mountain failed me so all I want is my refund