I have received and SMS saying my policy has lapsed and that's not true

My name is Princess and I have been with two Mountains for about 2 to 3 years now. Last week I received an SMS saying my policy has lapsed. I'm not owing any premium at Two Mountains and I've never skipped 2 consecutive months not paying. I went to the branch to enquire and I wasn't satisfied with the explanation they gave me. I called the head office the guy who assisted me said I must send the last two proof of payments for Sep and Oct 2024 via business whatsaap and I did that but the whatsaap wasn't attended to, I made a follow up the following day the lady who assisted me said she will forward the payments for processing and I will receive an SMS saying i have paid. Up until today I haven't received any sort of communication. I don't understand why the payments were delayed to be processed and it's not my fault because I've never changed the way i pay my premiums... for the past two years i have been paying the same way and there was no complain.

It's November now and I have to continue paying my premiums and i don't know what to do because the matter is not resolved and I don't my current status.

I'm not owing Two Mountains any premiums and I have all the evidence. Kindly attend to this matter or I'm going to report you people.