1 reviews | Active since Jul 2026
I emailed them to find out why the debit order had not gone through after I provided them with ne...
I emailed them to find out why the debit order had not gone through after I provided them with new banking details, and I was told that my bank is not accepted by their system. This is frustrating because this is the second bank account I have provided to them, and their system has still failed to process the debit order.
Dear Merriam N,
We hereby acknowledge receipt of your complaint submitted to our department.
Our team will review the details thoroughly and provide updates on the progress of your complaint in due course. Should you have additional information to submit, kindly forward it at your earliest convenience.
Thank you for bringing this matter to our attention.
Kind regards,
Two mountains’ Complaints Department
Dear Merriam N,
We hereby acknowledge receipt of your complaint submitted to our department.
Our team will review the details thoroughly and provide updates on the progress of your complaint in due course. Should you have additional information to submit, kindly forward it at your earliest convenience.
Thank you for bringing this matter to our attention.
Kind regards,
Two mountains’ Complaints Department