Horrible service and put people in debt

I'm so disappointed and very sad, my Aunt passed away last week, claimed on Tuesday on the 17/10/2023, at Two mountains and they said it takes 48 hours for their claims to be paid, as I write this review I haven't been paid my claim till today, turn around time has passed and I struggled to bury my Aunt as I'm the bread winner at home, I had to borrow money just to make sure she is buried, that time I have a policy which I have been paying since 2021 never missed a single premium, but at the time of my loss, they never dared to help me, how sad and disappointing this is? we take funeral policies so that at the time of loss we are financially protected, However the same company is the one that cause you to be in debt because they do not pay claims. We can't mourn properly because of the stress they put us through