PM
Pearl M
1 reviews | Active since May 2023
05 Mar 2025, 16:01
Highly unprofessional and do not care about their clients
Extremely disappointed with the service from Two Mountains. I have been struggling for far too long to get assistance with a simple payment allocation for my policy, and despite multiple attempts, no one seems willing to help. The lack of communication and accountability is unacceptable.
I expected better service, but instead, I’ve been met with delays and frustration. If this is how they treat their customers, I would strongly advise others to think twice before dealing with them. Very poor experience!
Helpful (0)
Replies (3)0
Replies (3)
Two Mountains's replyOfficial
05 Mar 2025, 16:08Good day Pearl Mathye
Thank you for reaching out to us. We acknowledge receipt of your review and sincerely apologize for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards,
Two Mountains Complaints Department
Thank you for reaching out to us. We acknowledge receipt of your review and sincerely apologize for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards,
Two Mountains Complaints Department
Two Mountains's reply05 Mar 2025, 16:08
Official
Good day Pearl Mathye
Thank you for reaching out to us. We acknowledge receipt of your review and sincerely apologize for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards,
Two Mountains Complaints Department
Thank you for reaching out to us. We acknowledge receipt of your review and sincerely apologize for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards,
Two Mountains Complaints Department
PM
Pearl M's updateReviewer Update
05 Mar 2025, 16:30Dear Two Mountains Complaints Department,
Thank you for your response. I appreciate the acknowledgment, but I need a concrete resolution to this issue. I have been waiting for assistance regarding the payment allocation for my policy, and the delays have been unacceptable.
Please provide a clear update on the steps being taken to resolve this matter and a specific timeframe for when I can expect it to be rectified. I look forward to your prompt response, as this issue has already taken too long.
Kind regards,
Pearl Mathye
Thank you for your response. I appreciate the acknowledgment, but I need a concrete resolution to this issue. I have been waiting for assistance regarding the payment allocation for my policy, and the delays have been unacceptable.
Please provide a clear update on the steps being taken to resolve this matter and a specific timeframe for when I can expect it to be rectified. I look forward to your prompt response, as this issue has already taken too long.
Kind regards,
Pearl Mathye
PM
Pearl M's update05 Mar 2025, 16:30
Reviewer Update
Dear Two Mountains Complaints Department,
Thank you for your response. I appreciate the acknowledgment, but I need a concrete resolution to this issue. I have been waiting for assistance regarding the payment allocation for my policy, and the delays have been unacceptable.
Please provide a clear update on the steps being taken to resolve this matter and a specific timeframe for when I can expect it to be rectified. I look forward to your prompt response, as this issue has already taken too long.
Kind regards,
Pearl Mathye
Thank you for your response. I appreciate the acknowledgment, but I need a concrete resolution to this issue. I have been waiting for assistance regarding the payment allocation for my policy, and the delays have been unacceptable.
Please provide a clear update on the steps being taken to resolve this matter and a specific timeframe for when I can expect it to be rectified. I look forward to your prompt response, as this issue has already taken too long.
Kind regards,
Pearl Mathye
Two Mountains's replyOfficial
05 Mar 2025, 16:48Dear Pearl Mathye
Thank you for the reply. The matter is receiving attention. You will hear from us.
Kind Regards,
Two Mountains Complaints Department,
Thank you for the reply. The matter is receiving attention. You will hear from us.
Kind Regards,
Two Mountains Complaints Department,
Two Mountains's reply05 Mar 2025, 16:48
Official
Dear Pearl Mathye
Thank you for the reply. The matter is receiving attention. You will hear from us.
Kind Regards,
Two Mountains Complaints Department,
Thank you for the reply. The matter is receiving attention. You will hear from us.
Kind Regards,
Two Mountains Complaints Department,