Heartless company

I took out a burial policy for my elderly parents, they called my mom to register the policy as the main member (23 february 2024). My dad passed away on the 27th of August, an hour after the 6th premium was debited from my account but as an organization they were not willing to provide my father a dignified burial which was all that I had wanted from day 1. As an organization that had been receiving premiums from my account on time on my pay day, they couldn't even look past the 4days they say my dad didnt manage to pass to complete the waiting period... From the day we made a verbal contract I counted 6months and 6days.

The repudiation letter also said my inception date was the 23rd of February- and then you call my mom and say it was a typing error. A whole written and send out to the client error???

Need less to say, you do not empathize with your clients, was I supposed to ask my dad to delay his death?

You guys are heartless and I want you to give me the complaints reference so I can escalate this case to Ombudsman