1 reviews | Active since Jul 2017
Funeral Policy Pay Out
Good Day,
Two Mountains has not paid out my mother policy for my Uncle's funeral this passed week 20/08/2022, whereas my mother claimed on the 17/08/2022 and Two Mountains supposedly pays out within 48 hours of claiming and that was confirmed that our claim would be paid out on the 19/08/2022. They didn't pay out the claim and we couldn't give my Uncle the send off he deserved, today is the 23/08/2022 and they still haven't paid out.
I personally wouldn't recommend Two mountains to anyone as a send off is the last goodbye and wouldn't want anyone going through what we had to go through as a family.
We will be cancelling our policies as soon as you do pay out, we supported you as a business but you couldn't support your client.
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused. We are working on your matter.
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused. We are working on your matter.
They preach that they care about their client but they have proved that we are just a number to them.
You will call in a wait for over 10minutes for a consultant to pick up.
One of the sales consultants told me that our payout is taking time because this is peak season for Two Mountains so that's why there's a delay, and frankly that's not my problem.
We going to have to solve this legally now, as this is unacceptable.
They preach that they care about their client but they have proved that we are just a number to them.
You will call in a wait for over 10minutes for a consultant to pick up.
One of the sales consultants told me that our payout is taking time because this is peak season for Two Mountains so that's why there's a delay, and frankly that's not my problem.
We going to have to solve this legally now, as this is unacceptable.