Funeral policy

Funeral claims are suppose to be paid before the funeral takes place. My mother lost her sister on the 8th of January, same week my mom went to two mountain Germiston to put on her claim. claim was processed and approved on the 13 January 2023 but to date my mom received nothing. It serves no purpose to have a funeral insurance that does not make payments on time as that money is for burial. Poor service from their customer care