funeral cover

It's been a month since I've paid my 3months premium to two mountains, till today they can't allocate my payment under my policy what bother me most, they keep sending me sms alerting me that my premium has lapsed why did they introduce paying method of online banking when their finance and risk management can't seem to be able to allocate payments with rightful policies, I've been sending multiple emails of Proof of payment nothing is happening, am asking myself what will happen in the unforseen event, am tired I even went to one of your branches to pay my premium they can't help due to my policy being exhausted while I've paid you please do something act with some sense of emergency, I can't keep on sending mails and calling you at my expense if you cant handle your online banking you better cancel that method as it is failing your clients.