KL
Katlego L
1 reviews | Active since Aug 2023
28 Aug 2023, 19:49
Frustration on service received
Worst experience ever, in most cases funeral claims payout is within 48 hours however with them they promised to pay in 7 days but they failed to deliver on their problems. We are still waiting till today, no feedback no communication whatsoever. I'll not recommend anyone to with company.
Helpful (0)
Replies (4)0
Replies (4)
Two Mountains's replyOfficial
08 Nov 2023, 16:34 Good day Katlego Ledwaba
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused.
The matter is receiving attention. You will hear from us within 7 to 10 working days.
Kind Regards,
Complaints Team
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused.
The matter is receiving attention. You will hear from us within 7 to 10 working days.
Kind Regards,
Complaints Team
Two Mountains's reply08 Nov 2023, 16:34
Official
Good day Katlego Ledwaba
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused.
The matter is receiving attention. You will hear from us within 7 to 10 working days.
Kind Regards,
Complaints Team
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused.
The matter is receiving attention. You will hear from us within 7 to 10 working days.
Kind Regards,
Complaints Team
KL
Katlego L's updateReviewer Update
20 Nov 2023, 23:25Still waiting till now. Since August the 15th till today 21/11/2023.
KL
Katlego L's update20 Nov 2023, 23:25
Reviewer Update
Still waiting till now. Since August the 15th till today 21/11/2023.
Two Mountains's replyOfficial
21 Nov 2023, 08:34Good day Katlego Ledwaba
Please accept our sincere apologies for the inconvenience caused, the matter is receiving attention.
Kind Regards,
Complaints Team
Please accept our sincere apologies for the inconvenience caused, the matter is receiving attention.
Kind Regards,
Complaints Team
Two Mountains's reply21 Nov 2023, 08:34
Official
Good day Katlego Ledwaba
Please accept our sincere apologies for the inconvenience caused, the matter is receiving attention.
Kind Regards,
Complaints Team
Please accept our sincere apologies for the inconvenience caused, the matter is receiving attention.
Kind Regards,
Complaints Team
KL
Katlego L's updateReviewer Update
24 Nov 2023, 12:29How long does it take for you to pay out claims?
KL
Katlego L's update24 Nov 2023, 12:29
Reviewer Update
How long does it take for you to pay out claims?