MM
Mahlogonolo M

1 reviews | Active since Oct 2022

15 Oct 2022, 09:43

Do not join TWO MOUNTAINS

I lost my mother on the 30th th September 2022 she died in hospital, when I called two mountains for an undertaker for them to come and get my mothers Corpse there was Noone at the call center to take my call, I ended up calling Lebowa Funerals to come and get her. The whole weekend with me trying to reach them to no avail they were only reachable on Monday the 03rd of October, I requested for them to collect the body at Lebowa and they told me that Lebowa is going to charge me and the money will have to be out of my own pocket. I had to pay R3500 at Lebowa for them to release my mother's body. On top of that they did not want us to bury on Saturday but on Sunday as they had too many funerals on Saturday we had to fight with them and threaten them for them to assist on Saturday.

0
Replies (2)
Two Mountains
Two Mountains's reply17 Oct 2022, 08:04
Official
Good day Mahlogonolo Mojela

Please acccept our condolences to you and family for the loss of your mother. We sincerely apologize for the inconvenience caused. We are investigating the matter.

Regards
Complaints Team
MM
Mahlogonolo M's update30 Mar 2023, 13:54
Reviewer Update
Hi Two Mountains,

Please can you check on my claim that i made on 06/03/2023 as per your Polokwane branch pay out takes 7 working days , I have emailed your claims department but no one has bothered to get back to me regarding my claim. Policy number :TU119411

You guys needs to get your house in order as this is totally unacceptable we are opening policies so that they can assist us with burials not get the payout after the burial.