1 reviews | Active since Aug 2020
Do not even attempt to sign with them
NOT RECOMMENDED AT ALL I would strongly advise prospective clients to exercise caution when dealing with this company. My experience regarding payment allocation and policy administration has been extremely disappointing. Despite providing bank statements and proof of payment, I was informed that my account had allegedly lapsed due to “missed payments.” I was assisted by Kelello and Innocent, and even after the matter was escalated to the team leader, I was advised that the correct consultant had handled my query. Unfortunately, no meaningful resolution was provided. It is deeply concerning that after consistently making payments over several years, a policy can reportedly be terminated based on alleged non-payment, despite clear evidence to the contrary. The company appears to have serious administrative and payment reconciliation issues, which can leave clients vulnerable to unnecessary financial loss and frustration. I sincerely hope the company improves its internal processes and client support standards, as experiences such as this significantly undermine trust and confidence.
We hereby acknowledge receipt of your complaint submitted to our department.
Please note that we attempted to contact you telephonically; however, there was no response.
In order for us to register and investigate your complaint, kindly provide us with the relevant policy number at your earliest convenience.
Should you have any additional information you would like to submit, please feel free to forward it to us for consideration.
Thank you for bringing this matter to our attention. We look forward to your response.
Kind regards,Two Mountains Complaints Department
We hereby acknowledge receipt of your complaint submitted to our department.
Please note that we attempted to contact you telephonically; however, there was no response.
In order for us to register and investigate your complaint, kindly provide us with the relevant policy number at your earliest convenience.
Should you have any additional information you would like to submit, please feel free to forward it to us for consideration.
Thank you for bringing this matter to our attention. We look forward to your response.
Kind regards,Two Mountains Complaints Department
We refer to our previous correspondence below.
Please note that we attempted to contact you again telephonically after receiving your request for a callback; however, we were unable to reach you.
In order for us to register and investigate your complaint, kindly provide us with the relevant policy number at your earliest convenience.
You may also contact our Complaints Department directly on ***should you wish to discuss the matter further.
Thank you for bringing this matter to our attention. We look forward to your response.
Kind regards,
Two Mountains Complaints Department
We refer to our previous correspondence below.
Please note that we attempted to contact you again telephonically after receiving your request for a callback; however, we were unable to reach you.
In order for us to register and investigate your complaint, kindly provide us with the relevant policy number at your earliest convenience.
You may also contact our Complaints Department directly on ***should you wish to discuss the matter further.
Thank you for bringing this matter to our attention. We look forward to your response.
Kind regards,
Two Mountains Complaints Department