Disappointed Customer

I have two policies with Two Mountains, one for burial R220, the other one Silver paying R456.58. The Silver was meant for cash payout so we can cover the food and everything else. I have my family and my mother on both and when my mom passed away at the 8th of November and was buried on the 13th of November the Burial policy covered it, we had to borrow money to cover the funeral costs while Two Mountains was giving me the go around when I claimed for the Silver policy, till today 5 months after claiming I am told that my claim is undergoing verification process, What's there to verify Two Mountains? when my mom was in ur mortuary for 4 days and was buried by you??? wasn't that proof enough that this claim is legit? Please STOP playing with our emotions as a community we trust in you to serve us in our time of need and sadness. Unfortunately you are trampling on your values which are | Integrity | Empathy Respect | Commitment | Ubuntu