Customer don't care

It is so disappointing that we trust service providers like two mountains to offer a service to the less privileged people. While on the other hand they don't honor their promises. I personally made a claim on the 7th, on the 9th the send me an sms that it was approved. Normally with claims it takes 24 to 48 hours to payout, but no with them is empty promises. Their consultant are even telling lies that their supervisor is on lunch or not on their table. What a poor service. The last call I made I was told that their department of finance is having a back log and they don't promise if I will be paid or not before month end. I request an escalation of my claim and request to be transferred to the finance department but they refused. What if u was relying on them to bury my dad... this goes to show that they don't care about their customers. All they care about is monthly premiums. Imagine being told by the consultant that if you want to make them pay go to the head office at Midrand and cause drama. Ya ne "Two mountains customer don't care"