CONTINIOUS MESS,LACK OF INFORMATION AND KNOWLEDGE.....
I have been an account holder for donkey years, but I am safe to say it's been a pain being a member of TWO mountains year in and Year out i have to suffer from the tedious service I get from them. My account was in arrears by a month(September to be exact) due to company changes i carried on making payment as normal, and come 7th November, i got an sms saying my policy will lapse. 7 December, my policy TU130049 has lapsed on the last day of the previous month. A 6-month waiting period will apply. Please contact us. I get on a call with your customer service agents, she says I need to open a new policy Bull ****, this company continually does. READ YOUR OWN TC,S do your agents know the TCS? Do they understand them?
THE Only time I will cancel this cover is when this company calculates all my monies paid and reimburses me, this is from 2017
Thank you for bringing your concerns to our attention. A member of our Complaints Team will contact you directly to provide the appropriate assistance and guidance regarding the matter raised in your post. If you require any further support or clarification in the meantime, please do not hesitate to reach out.
Thank you for your patience.
Kind regards, Two Mountains Complaints Department
Thank you for bringing your concerns to our attention. A member of our Complaints Team will contact you directly to provide the appropriate assistance and guidance regarding the matter raised in your post. If you require any further support or clarification in the meantime, please do not hesitate to reach out.
Thank you for your patience.
Kind regards, Two Mountains Complaints Department