Claims

Good day I am Sibongile Kgoahla, my uncle passed on in January Mavuso Bethuel Dama on the 08/01/2023, when I went to two mountains I was told that he was not in my policy fine I let it slide even thou I know that he was in my policy, Around April I went to check if my policy is still fine since I have been getting SMS's that my policy has lapsed, I went there nd to my surprise Mavuso who is the deceased is in my policy, I was then told to make a claim which I did which I did on 18 May 2023, I have been making follow up, they have been talking about backlog ever since June, I even called them last week they are still saying the same thing. The embarrassment that this caused me during the funeral is something which i cant explain and they still take me from pillar to post.

I am tired of this.

Policy Number TU24877