Claim payout.

On the 14th July 2022 my mom with Policy Number: TU127332, logged a claim, sent all documents required. On the 18th they further sent a text saying there where documents missing, to which were sent the same day.

On the 19th July 2022 when we called to follow up they told us they haven’t received the documents and we sent them again to the same email, and to the consultant who we spoke to.

22nd July 2022 We got a call and they said our claim was under review, they asked for numbers of the deceased’s daughter and wife, to which we gave and they asked questions to confirm or for security I assume.

We continued calling day after day, multiple times a day to which the consultants kept on telling us it’s still on assessment

17th August, after calling every day they said our claim was on “approved but not yet paid”

To our frustration every day after that the calling and probing continued,

22nd August 2022 they now tell us the what’s left is for the finance department to process the claim. Consultants we spoke to: Brenda, Lonwabo,Tsakane, Linda, Zethu just to name a few.

We are being sent from pillar to post and mind you we had to borrow money to cover funeral costs as this money was intended to help out with burial costs. We are very disappointed in two Mountains and very frustrated because we were promised 24hrs pay out but it’s been more than a month and the wait still continues