Claim follow up

I made a claim on 15/08/2023,the consultant who helped me told me that she can't tell me when will the claim be paid,and no reference number was given,then on 17/08/2023 I got a call to say my ID is not clear yet this was sent from their branch.19/08/2023 it was the funeral and had to borrow money to cover for some things. 21/08/2023 I called their head office and I spoke to Vulani Ntsonani and she said to me after the assessment I need to wait for 7 to 14 business days .two mountains is broke and should just close and declare bankruptcy