Cancel this debit order and account

If I could I would leave a negative star or even a zero star because what the hell Two Moutains its been about 7 or even 10 months now close to a year telling your team the exact same thing which is too cancel my account and stop the debit order of R260 because I've been calling and getting the same bull**** answer everytime which is that "We'll fix it and we'll get back to you" or "We'll get our team on it" or "We have escalated your matter" like what the actual hell Two Mountains I'm so frustrated and so angry at what you are doing taking money from people in which I didn't even want your funeral cover I told your team over and over what happened and your team keeps on not canceling this account and this debit order will you cancel this thing like how hard is it to cancel this thing and stop taking the money because at this point you have really ticked me off, Two Mountains cancel this account and debit order because now you have really gone too far and as to the point that I didn't even get my refund for December, January, and February like what the hell Two Mountains give me back my money and cancel this ****** thing you have me on!!!!!!!!!!!!!!!!!