KO
Khuselo O
1 reviews | Active since Nov 2020
18 Jan 2023, 10:17
C
South Africans please be aware of a **** that is going around. Two Mountains funerals are ripping our people off. I have a policy that covers one (1) parent only and was paying R243,11. I get a debit order in January 2023 to pay R833,11. Imagine my frustration I've called their office to no avail.
I went back to my emails with them and have been corresponding with a lady who claims there have been changes in pricing however, she couldn't explain to me what justifies such a huge jump.
I asked her to call me since my phone couldn't get through, and she claims she couldn't because she is running a campaign and yet she can communicate via email.
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Replies (1)Two Mountains's replyOfficial
26 Jan 2023, 10:47Good day Khuselo Obakeng
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused. The matter is receiving attention. You will hear from us within 7-10 working days.
Regards
Complaints Team
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused. The matter is receiving attention. You will hear from us within 7-10 working days.
Regards
Complaints Team
Two Mountains's reply26 Jan 2023, 10:47
Official
Good day Khuselo Obakeng
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused. The matter is receiving attention. You will hear from us within 7-10 working days.
Regards
Complaints Team
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused. The matter is receiving attention. You will hear from us within 7-10 working days.
Regards
Complaints Team
