Busybodies *****sters of note.

20 October 2025 I canceled my policy before the first installment. Doris Nhlapo never bothered to action. 27 October 2025 I made a follow up. Dololo response. 31 October debit order went off. 04 November I called and was told Doris will be available the next day and she will call me. 05 November Doris didn't bother to call and I call them. The other lady tried her best to assist me. I sent all the documents they want even the complaints department called to find out what was the problem. I was given a time line. The time line came to an end. I called and was told the refund will be processed by the end of the week. Come Friday, dololo refund. I called and always promised it will be processed. 1 December, BOOM!, another debit order initiated against the policy which they said is successfully canceled. Like what the hell on earth. Mid-December Innocent the team leader took over. Nothing happened. 05 January 2026, Innocent now tells me that there is a backlog. Like how and when did we move from the refund being processed to backlog????? 3 months down the line querying about 1 thing. Yerrrrrrrre.... I want my money from these busybodies *****sters.