Bad service received

<p>i have a policy with the above mentioned company which i took 4 years back.i had registered 14 people in the policy.in April 2017 i lost my grandmother and called the call centre to report death.i was advised they do not provide services in the area i currently resides at or where the deceased needs to go.The lady that was assisting me was not willing to assist.i had to incure cost of +- r28000 inorder to bury my gran mother cash while i habve a policy or thought the policy would cover.I was only reimbursed with an amount of R3000.......how does this help.</p>