CZ
Cleopatra Z
1 reviews | Active since May 2022
24 May 2022, 18:54
Bad service from Two Mountains
I sent my funeral policy claims on the 17th of May and they said pay out would be done within 48hrs, I'm still waiting for the pay out till today I haven't received my money. The funeral was on Saturday I had to borrow money. Every month they are quick to remind you about their next debt.
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Replies (3)
Two Mountains's replyOfficial
26 May 2022, 10:55Good day, thank you for bringing the matter to our attention. Please accept our sincere apology for the inconvenience caused. We are working on the matter.
Best regards,
Two Mountains's reply26 May 2022, 10:55
Official
Good day, thank you for bringing the matter to our attention. Please accept our sincere apology for the inconvenience caused. We are working on the matter.
Best regards,
CZ
Cleopatra Z's updateReviewer Update
26 May 2022, 19:17I received a call from one of your consultant and they say there is a backlog in your finance department, so does that mean the funeral should not wait for two mountain to sort out there problem. Come debit date you don't make any mistakes to not debit but now you must pay its a problem. I'm so disappointed with your service
CZ
Cleopatra Z's update26 May 2022, 19:17
Reviewer Update
I received a call from one of your consultant and they say there is a backlog in your finance department, so does that mean the funeral should not wait for two mountain to sort out there problem. Come debit date you don't make any mistakes to not debit but now you must pay its a problem. I'm so disappointed with your service
Two Mountains's replyOfficial
12 Jun 2022, 14:58Good day Ms C. Zwane, we sincerely apologise for the inconvenience caused. We are looking into the matter.
Best regards,
Two Mountains's reply12 Jun 2022, 14:58
Official
Good day Ms C. Zwane, we sincerely apologise for the inconvenience caused. We are looking into the matter.
Best regards,