Bad Service

Hi. My mom passed on 23 April 2023. My husband insured my mom with Two mountains, he registered her as his mother in-law and was also noted on the contract " Mother in law", we went to submit the claim on the 26/04/2023 after submitting we were told that the turn around time for approval is 21 days and that lady by the name of Nthabiseng Dabula and Sponono Maseko had the decency to ask " Where you depending on this money" like serious are you for real 😭. After few days forensic what what called him asking how is he related to my mom, for goodness it noted on the contract " Mother in law". They called my sister asking if he knows my husband mind please note that my sister is not fluent in English nor Zulu. To cut the long story short. Policy was rejected because of that. How is that possible, we were not even notified about the process once we claim when opening this policy, what the hell is this, is Two mountains ****mers, you guys needs to be taken to ombudsman seriously, you are playing with people's life. We paid a lot of money and now you can't keep your promise. We submitted all the documents that were required because of a stupid language barrier our claim is rejected. We had to get donations to burry my mom, my husband's mother in law as indicated in the contract.